1. Introduction

At Certified Followers, customer satisfaction is important to us. We strive to deliver all services as described and within the estimated delivery timeframes. This Refund Policy explains the circumstances under which refunds may be granted and outlines the conditions that apply to all purchases made through our website.

By placing an order with Certified Followers, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. Our 30-Day Money-Back Guarantee

Certified Followers offers a 30-day money-back guarantee on eligible orders where services cannot be delivered as promised due to circumstances directly within our control.

Refund requests are reviewed individually, and approval is subject to the terms outlined in this policy.

3. Refund Eligibility

You may be eligible for a full or partial refund under the following circumstances:

Service Not Delivered

If an order cannot be completed due to an issue on our side and delivery has not occurred within the expected timeframe, you may qualify for a refund.

Incomplete Delivery

If only part of an order has been delivered and we are unable to complete the remaining portion, a partial refund may be issued for the undelivered balance.

Technical Errors

Refunds may be considered when technical issues within our systems prevent successful order fulfillment.

Duplicate Payments

If a customer is charged multiple times for the same order due to a payment processing error, the duplicate charge will be refunded.

4. Non-Refundable Situations

Refunds will generally not be issued under the following circumstances:

Completed Orders

Once a service has been fully delivered, the order becomes non-refundable.

Customer Errors

Refunds will not be granted if incorrect information is provided during checkout, including:

• Incorrect usernames
• Invalid URLs
• Wrong social media profiles
• Deleted content
• Private accounts when public access is required

Change of Mind

Refunds are not available simply because a customer changes their mind after placing an order.

Platform-Related Changes

Certified Followers is not responsible for changes made by social media platforms, including:

• Algorithm updates
• Content removals
• Account restrictions
• Account suspensions
• Platform policy changes

Violations of Our Terms

Refund eligibility becomes void if a customer violates our Terms of Service, including but not limited to:

• Running conflicting promotional campaigns during active orders
• Making significant changes to account settings during delivery
• Attempting fraudulent chargebacks
• Misusing our services
• Providing false information

5. Order Cancellation Policy

Customers may request order cancellation before processing begins.

Orders Eligible for Cancellation

An order may be cancelled and refunded if:

• Processing has not started.
• Delivery has not commenced.
• The service has not been allocated to our fulfillment system.

Orders Not Eligible for Cancellation

Once an order enters processing or delivery has begun, cancellation requests may no longer be possible.

If you believe you submitted incorrect information during checkout, please contact our support team immediately after placing your order.

6. Retention and Refill Requests

For services that include a retention guarantee or refill warranty, customers should request a refill before seeking a refund when applicable.

Our support team will review refill requests according to the guarantee period associated with the purchased service.

7. Factors Beyond Our Control

Certified Followers shall not be responsible for delays, interruptions, or delivery issues resulting from circumstances beyond our reasonable control, including:

• Social media platform outages
• API restrictions
• Platform maintenance
• Network disruptions
• Technical failures at third-party providers
• Government actions
• Natural disasters
• Force majeure events

Refunds may not be available in such situations.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

• Account suspension
• Order cancellation
• Permanent service restrictions
• Additional investigation

We reserve the right to contest chargebacks when services have been delivered according to the agreed terms.

9. How to Request a Refund

To request a refund, please contact our support team and provide:

• Order number
• Registered email address
• Reason for the refund request
• Any supporting information relevant to the issue

Our team will review your request and respond as quickly as possible.

10. Refund Processing Time

Approved refunds are generally processed within 5–10 business days, depending on the payment provider and financial institution involved.

Processing times may vary based on:

• Payment method used
• Banking procedures
• Country of residence
• Payment gateway requirements

11. Policy Changes

Certified Followers reserves the right to modify, update, or replace this Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions regarding this Refund Policy or wish to request a refund, please contact us:

Email:info@certifiedfollowers.com

Our support team will be happy to assist you and provide clarification regarding any refund-related concerns.

Thank you for choosing Certified Followers. We appreciate your trust and remain committed to delivering reliable services and fair customer support.